Refund and Returns Policy
Returns Policy
Standard Returns
You can return all or part of your order for a refund within 30 days of receipt. All returns will be refunded via your selected payment method (credit/debit card or PayPal).
Exchanges
If you would like to exchange any clothing for a different size, please complete the Returns & Exchanges Form enclosed in your parcel. Please note that all items returned must be in the original packaging and unused.
Click here to download the Returns & Exchanges Form.
Return Address
To return, please post all items to
Fever UK
Units 9-11
Millfield Business Park
Banbury Lane
Pattishall
Northampton
NN12 8FB
We will refund postage costs for returns on a case-by-case basis.
Cancelling an Order
To cancel your order, you must do so:
(a) by written notice before the products are delivered to you; or
(b) by written notice within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations
If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.
All cancellation refunds will be refunded via your select payment method (credit/debit card or PayPal).
Please allow up to 10 days for your return to be processed, with an additional five days for your payment provider to credit your account
The Gurkha Welfare Trust,
PO Box 2170,
22 Queen Street,
Salisbury, SP2 2EX- 01722 323 955
- shop@gwt.org.uk
Frequently asked questions
We have a limited supply of each item. Once they are sold out, we may not be able to re-stock these items.
Our standard shipping time is 5-7 working days for UK deliveries. Please note that weekends and bank holidays do not count as working days.
We take all major debit and credit cards including American Express, and also PayPal.
To cancel your order you must provide written notice:
(a) before the products are delivered to you; or
(b) within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations
If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.
If you need to make an exchange, please use the form enclosed in your parcel or click here to download a Returns & Exchanges Form.
No. We are currently only accepting orders from the United Kingdom.
Most orders will be shipped and tracked via DPD. Some smaller orders will be sent via Royal Mail.
We are currently not offering next day delivery.
If you are waiting to receive your order after 7 working days, please call us on 01722 323 955.
If your order has been sent via Royal Mail:
Royal Mail will not consider something as officially ‘lost in post’ until 10 working days since the date of dispatch has passed. This is because in the majority of cases the parcel will turn up – either delayed by Royal Mail, signed for by a neighbour, or left at the depot to collect. We suggest you explore these methods while you wait the 10 working days as unfortunately, we cannot process a claim until this period is up. At the point of us raising a claim with Royal Mail, we can either arrange to issue you with a refund or re-dispatch the order to you.