Contact Us

Need to get in touch? We’re here to help. Whether it’s a question, suggestion or comment, please contact us.

Our office hours are 8.30am-5pm Monday to Friday.

Please click here for details on where to send your items for returns and exchanges.

 

  • The Gurkha Welfare Trust,
    PO Box 2170,
    22 Queen Street,
    Salisbury, SP2 2EX

  • 01722 323 955

Frequently asked questions

We have a limited supply of each item. Once they are sold out, we may not be able to re-stock these items.

** Please note deliveries are taking longer at the moment. Please allow 7-10 working days for your order to arrive. **

Our standard shipping time is 5-7 working days for UK deliveries. Please note that weekends and bank holidays do not count as working days.

We take all major debit and credit cards including American Express, and also PayPal.

To cancel your order you must provide written notice:
(a) before the products are delivered to you; or
(b) within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations

If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.

If you need to make an exchange, please use the form enclosed in your parcel.

No. We are currently only accepting orders from the United Kingdom.

Most orders will be shipped and tracked via DPD.

Some smaller orders, for example, face masks will be sent via Royal Mail.

We are currently not offering next day delivery.

If you are waiting to receive your order after 7 working days, please call us on 01722 323 955.

If your order has been sent via Royal Mail:

Royal Mail will not consider something as officially ‘lost in post’ until 10 working days since the date of dispatch has passed. This is because in the majority of cases the parcel will turn up – either delayed by Royal Mail, signed for by a neighbour, or left at the depot to collect. We suggest you explore these methods while you wait the 10 working days as unfortunately, we cannot process a claim until this period is up. At the point of us raising a claim with Royal Mail, we can either arrange to issue you with a refund or re-dispatch the order to you.

Please note that weekends and bank holidays do not count as working days.

Please see our Returns Policy for more info.

In the unlikely circumstance where you are missing an item from your order, please contact us on 01722 323 955.

To cancel your order you must provide written notice:
(a) before the products are delivered to you; or
(b) within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations

If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.

If you need to make an exchange, please use the form enclosed in your parcel.

Yes, we deliver to British Force Post Offices, but only within the UK

No Gift Aid can be claimed on our retail items.

You can contact us by calling 01722 323 955. Lines are open Monday to Friday, 8:30am – 5pm.

Please see our Returns Policy for more info.

Please click here to view our Privacy Policy.

On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information incl. delivery address. However, you are able to check out as a guest if you would prefer.