Privacy Policy

The Gurkha Welfare Trust (We) promises to respect any personal data you share with us, or that we get from other organisations, and keep it safe.  We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to ensure Gurkha veterans and their widows live with dignity. In line with GDPR regulations, we comply with an ‘opt in’ consent for phone and email and a ‘legitimate interest’ consent for postal communications.  We take every effort to comply with the latest guidelines on data protection, we are partners with the Fundraising Regulator, the Fundraising Preference Service and follow the guidelines issued by the Information Commissioner’s Office (ICO). Our Cookie Policy

Where we collect your information from

When you give it to us directly

You may give us your information in order to sign up for one of our events, make a donation, or communicate with us.

When you give it to us indirectly

Your information may be shared with us by independent event organisers, for example, the London Marathon or fundraising sites like Just Giving or Virgin Money Giving.

These independent third parties will only do so when you have indicated that you wish to support The Gurkha Welfare Trust and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

When you give permission to other organisations to share or it is available publicly

We may combine information you provide to us with information available from external sources in order to gain a better understanding of our supporters to improve our fundraising methods, products and services.

The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them.

This information comes from the following sources:

Third party organisations

You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

Social media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

Information available publicly

This may include information found in places such as Companies House and information that has been published in articles/ newspapers.

When we collect information as you use our website: Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.

What personal data we collect and how we use it

We may ask for and store the following types of information, although these might not all be relevant to you and your support:

• Your name – title, forename, initials, surname and post-nominal titles

• Your contact details – postal address, telephone number, email address

• Your date of birth

• Your gender

• Information on where you go on our website, what type of device you use to access our website and information such as your IP address and geographical location

• Information about areas of our work and events that we feel may be of interest to you

• If you choose to take part in one of our events, we may ask for information about your health and emergency contact details – this is for health and safety purposes

• If you notify us that you are leaving a gift in your Will to The Gurkha Welfare Trust, we will record this as well as any information you choose to share with us about this gift

• Whether you are a UK Taxpayer or not enabling us to claim Gift Aid

• If you make a donation or set up a Direct Debit offline, we will ask for your bank details or card number – these are securely destroyed as soon as the donation or Direct Debit process is complete. We do not store these details

• Any other personal information you choose to share with us

Building profiles of supporters and targeting communications

We use data analysis to ensure communications are relevant and timely and to provide an improved experience for our supporters. This analysis also allows us to target our resources effectively. We do this because it allows us to gain a better understanding of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.

Although we only use the data our supporters have provided for the data analysis described above, please note that you have the right to ask us not to make automated decisions based on your personal data and you can challenge the results of automated decisions if you believe them to be inaccurate.

You also have the right to ask us to provide the personal data we hold about you to a third party if you ask us to.

Direct marketing

If you make a donation to our work we will contact you again to let you know about the progress we are making and to ask for donations or other support. We make it easy for you to tell us how you want us to communicate, in a way that suits you. We claim legitimate interest to enable us to contact our supporters by post with communications such as fundraising appeals and newsletters.

We provide clear information on how to opt out of receiving communications from us via any channel when we send you marketing and fundraising communications. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us at any time on 01722 323955 or email supportercare@gwt.org.uk.

If you let us know you no longer want to hear from us, we may retain your data for legal purposes such as processing Gift Aid donations. HMRC requires us to retain names, addresses and donation information for seven years for Gift Aid.

We may also retain your information for our own administrative purposes, specifically to ensure you do not receive future appeals if you have specifically requested this. Your record will remain as ‘blocked’ on our system and the data will always be stored securely in accordance with GDPR guidelines.

You also have the right to ask us to stop processing your data:
• Where it is no longer necessary in relation to the purpose for which it was originally collected/processed
• If you withdraw consent
• If you object to the processing and there is no overriding legitimate interest for us to continue the processing
• If your personal data was unlawfully processed (i.e. in breach of the GDPR)
• If your personal data has to be erased in order to comply with a legal obligation
• If we have unknowingly sent a cold pack to a child

Please also be aware that, if asked through official channels, we are obliged by law to disclose personal data for the purposes of crime prevention and law enforcement. In some cases such requests may override your rights as an individual under the terms of the General Data Protection Regulation.

We do not sell or share personal details with third parties for the purposes of marketing.

More information

How we keep your data safe and who has access

We ensure that there are appropriate technical controls in place to protect your personal details. For example our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We use external companies to process personal data on our behalf. We do comprehensive checks on these companies before we work with them and ensure they comply with data protection law.

Keeping your information up to date

Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations as described above.

We really appreciate it if you let us know if your contact details change.

Your right to know what we know about you, ask to make changes, or ask us to stop using your data

You have a right to ask us to stop processing your personal data at any time. Contact us on 01722 323955 or info@gwt.org.uk if you have any concerns.

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send a description of the information you want to see and proof of your identity by post to The Gurkha Welfare Trust, Supporter Services, 2nd Floor, Cross Keys House, Salisbury, Wiltshire, SP1 1EY. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.

If you have any questions please send these to info@gwt.org.uk and for further information see the Information Commissioner’s guidance here.

Changes to this policy

We may change this Privacy Policy from time to time. If you have any questions, comments or suggestions, please let us know by contacting us at any time on 01722 323 955 or info@gwt.org.uk.

  • The Gurkha Welfare Trust,
    PO Box 2170,
    22 Queen Street,
    Salisbury, SP2 2EX

  • 01722 323 955

Frequently asked questions

We have a limited supply of each item. Once they are sold out, we may not be able to re-stock these items.

** Please note deliveries are taking longer at the moment. Please allow 7-10 working days for your order to arrive. **

Our standard shipping time is 5-7 working days for UK deliveries. Please note that weekends and bank holidays do not count as working days.

We take all major debit and credit cards including American Express, and also PayPal.

To cancel your order you must provide written notice:
(a) before the products are delivered to you; or
(b) within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations

If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.

If you need to make an exchange, please use the form enclosed in your parcel.

No. We are currently only accepting orders from the United Kingdom.

Most orders will be shipped and tracked via DPD.

Some smaller orders, for example, face masks will be sent via Royal Mail.

We are currently not offering next day delivery.

If you are waiting to receive your order after 7 working days, please call us on 01722 323 955.

If your order has been sent via Royal Mail:

Royal Mail will not consider something as officially ‘lost in post’ until 10 working days since the date of dispatch has passed. This is because in the majority of cases the parcel will turn up – either delayed by Royal Mail, signed for by a neighbour, or left at the depot to collect. We suggest you explore these methods while you wait the 10 working days as unfortunately, we cannot process a claim until this period is up. At the point of us raising a claim with Royal Mail, we can either arrange to issue you with a refund or re-dispatch the order to you.

Please note that weekends and bank holidays do not count as working days.

Please see our Returns Policy for more info.

In the unlikely circumstance where you are missing an item from your order, please contact us on 01722 323 955.

To cancel your order you must provide written notice:
(a) before the products are delivered to you; or
(b) within 14 calendar days of receiving the products in accordance with your rights under the Distance Selling Regulations

If (b), your refund will not be processed until we have received the item(s). Goods should be returned in their original condition and unused. Please package in the original packaging where possible.

If you need to make an exchange, please use the form enclosed in your parcel.

Yes, we deliver to British Force Post Offices, but only within the UK

No Gift Aid can be claimed on our retail items.

You can contact us by calling 01722 323 955. Lines are open Monday to Friday, 8:30am – 5pm.

Please see our Returns Policy for more info.

Please click here to view our Privacy Policy.

On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information incl. delivery address. However, you are able to check out as a guest if you would prefer.